At VibeTouch Womenswear, we want you to be satisfied with your purchase. If you need to return or exchange an item, please review our Refund Policy outlined below.

1. Returns

• Eligibility: To be eligible for a return, items must be in their original condition, unused, and with all original tags and packaging. Certain items, such as [non-returnable items], are not eligible for return.
• Return Request: To initiate a return, please contact us at vibetouch24@gmail.com within  7 days of receiving your order. Include your order number and the reason for the return in your request.

2. Refunds

• Refund Processing: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Please allow 7 business days for your refund to be processed and reflected in your account. Refund processing times may vary based on your financial institution.

3. Exchanges

• Exchange Request: If you wish to exchange an item for a different size, color, or style, please contact us at vibetouch24@gmail.com within 7 days of receiving your order. We will provide instructions for returning the original item and placing a new order.
• Availability: Exchanges are subject to the availability of the requested item. If the item is out of stock, we will issue a refund instead.

4. Shipping Costs

• Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for returns.
• Non-Refundable Shipping Fees: Original shipping fees are non-refundable.

5. Damaged or Defective Items

• Notification: If you receive a damaged or defective item, please contact us immediately at vibetouch24@gmail.com with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

6. Final Sale Items

• Non-Returnable Items: Items marked as “final sale” or “non-returnable” are not eligible for returns, exchanges, or refunds. This includes items purchased with promotional discounts or during clearance sales.

7. Changes to This Policy

• Updates: We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Site constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions or need assistance with a return or refund, please contact us at:

VibeTouch
Email:vibetouch24@gmail.com
Address:No 27, Saraswathi Complex, Covai Road, karur- 639002